Refund / Return / Replacement / Cancellation Policy

Refund / Return / Replacement / Cancellation Policy

For Buyers:


Refund

If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days. If the customer wants to return the products they have to request for return within 12 HOURS of delivery of the products. The amount will be refunded within 15 to 20 working days. India Amazing shall at its sole discretion choose the refund mode. No amounts are paid in cash, at all time.

 

Return Policy


We provide no Question Asked Return Policy. Our Customer Service Department is available to assist you should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us promptly of any damage or discrepancies preferably through a video clip. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.

Prior to returning any items, please contact the Customer Service Department to Return Material and shipping instructions.


We will do our best to fulfill requests to return material. Returns accepted for items ordered should be initiated with NEXT DAY from product delivery.


If the customer wants to return the products they have to request for return within NEXT DAY of delivery of the products. The amount will be refunded via same source within 15 to 20 working days. Also in case of undamaged & original packing condition which should not be tampered, amount will be refunded via same source within 15 to 20 working days, however, all costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care by you. Gift cards, personalised products, sale, clearance and promotional items are not eligible for a return or exchange. Original shipping cost will deducted from the refund amount.


Replacement Policy


In case of any damage of goods we will replace the goods upon initiating replacement within 3 days of delivery and after returning the damaged goods we will replace the item within 10 to 15 business days.

 

Cancellation Policy

In case of cancellation of order before dispatching and within 3 days of the order given, the transaction amount will be refunded via same source within 15 to 20 working days. If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our sales/support team and inform them at the earliest possible. In case you have cancelled an order, which has already been handed over to the courier company from our end, they will still attempt delivery. Kindly do not accept the delivery of the order.


For Sellers/Vendors:


Post confirmation from India Amazing, seller will have to arrange pickup of requested items within 7 day. For replacements, seller will have to arrange the same within 7 days of pickup. For refunds, seller will not receive any payment from India Amazing. For replacement, seller will receive payment as per payment terms with new delivery date

IMP: Merchant shall reserve the right to arrange replacement, subject to availability of item or initiate refund if a wrong item in an order dispatched by the Merchant upon buyer returning the wrong item. The Buyer is advised to verify the item before usage and ascertain whether the product received is the same as the one ordered. In case the item is found to be a wrong item, then bring it to the knowledge of India Amazing immediately so that India Amazing can escalate the same to Merchant. India Amazing shall not be liable to pay compensation in case of wrong item delivery since India Amazing can’t verify the item delivered.


Payment terms for buyers

  

How do I pay for a India Amazing?

India Amazing offers you multiple ways to pay for your order securely. These include:

       Debit and Credit Cards

       Net banking

       Google Pay

       PayPal

 

Disclaimer

The information contained in this Site is for general information purposes only. We endeavor to keep the information up to date and correct, however we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Site or the information, products, services, or related graphics contained on the Site for any purpose. Any reliance you place on such information is therefore strictly at your own risk. The content of the pages of the Site is for your general information and use only. It is subject to change without notice. Your use of any information or materials on the Site is entirely at your own risk, for which we shall not be liable. Product information accessed through this website is obtained from claims made by the products’ manufacturers on its labels. Please note that, on occasion manufacturers may alter their labels, thus we cannot guarantee or ensure the accuracy, completeness, and/or timeliness of any product information. We recommend that you do not rely solely on the information presented on our website and that you always read the label carefully before using or consuming a product to obtain the most accurate information. If you have specific nutrition or dietary concerns or questions about a product, please consult the product’s label and/or contact the manufacturer directly. We assume no liability for any inaccuracies or misstatements about product information listed on our website. We work with full commitment to ensure that product information is correct, but occasionally manufacturers may alter product information without any prior notice, so by any case we are not responsible for any mismatch with information (pictures, text content etc.) provided on this website and products delivered to customers. Actual product packaging and materials may contain more and/or different information than that shown on our Website. This also applies to product price. Prices and promotions are subject to change without notice. In some rare cases, if an ordered product goes out of stock, we may contact you (only in case of mutual communication with customer) and recommend an alternative product for delivery. Product images on this website is only for illustration purposes (sometimes with serving recommendations), we cannot ensure accuracy regarding product design, weight, price, quality etc.
Products and the claims made about specific products on or through this site have not been evaluated by us or any federal agencies and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

Governing Law

This web site and disclaimer shall be governed by and construed in accordance with all applicable laws of India. All disputes arising out of or in connection with this disclaimer or use of this website shall be submitted to the exclusive jurisdiction of the courts of Bhubaneswar.

Discover Amazing India's Most Beautiful Products and Their Inspiring Stories.

At indiaamaze.com, we have begun a fascinating journey, a humble attempt to bring India a little closer to the world. Dedicated to creating a unique interpretation of age-old crafts, we partner with artisan communities, textile designers, independent artists and the occasional maverick to showcase a new, contemporary design language that comes from India and belongs everywhere on the globe.

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